Had the easiest car-buying experience I’ve ever had with Freddy at Ken Murdock Hyundai. No pressure and very quick once we decided on a car. Thank you for the great, new Santa Fe and for the fun and wonderful time.

Service was impeccable. Quick ,helpful and great management with a very clean waiting area while offering a free uber 10/10 will bring my non Hyundai vehicles here for service

Absolutely do not take your vehicle here. I brought my car in because my brake lights weren't working. I was told someone would call me once the diagnostic was complete. No one ever called. Instead, I spent an hour and a half on hold just trying to get someone to give me an update. When I finally got an answer, I was quoted $8,000 for an entirely new wiring harness—a repair that would have essentially totaled my vehicle. Thankfully, I took it to another mechanic for a second opinion. They quickly discovered that the wrong bulbs had been installed ... Read More

Full review text opened.

Google - Nov 5, 2026

Absolutely do not take your vehicle here. I brought my car in because my brake lights weren't working. I was told someone would call me once the diagnostic was complete. No one ever called. Instead, I spent an hour and a half on hold just trying to get someone to give me an update. When I finally got an answer, I was quoted $8,000 for an entirely new wiring harness—a repair that would have essentially totaled my vehicle. Thankfully, I took it to another mechanic for a second opinion. They quickly discovered that the wrong bulbs had been installed and that replacing them was all that was needed. Total cost: $10. Problem fixed. What makes this even worse is that this shop never even checked the bulbs, yet their invoice claimed that they had. I was given an incredibly expensive diagnosis for something that could have been resolved with a $10 fix. I also attempted to speak with a manager four separate times over the course of two days. Every time, I was told someone would call me back. No one ever did. I eventually managed to get someone on the phone, and they did issue a refund, but honestly, that was the absolute bare minimum they could have done. Between the lack of communication, the inaccurate diagnosis, the questionable information documented on my invoice, and the complete lack of follow-through from management, this was an unbelievably frustrating experience. Save yourself the time, money, and headache. Get a second opinion before letting this shop do any work on your vehicle

They have a new AI assistant that is absolutely worthless. I was on hold for a combined 15-20 minutes because it kept kicking me out, transferring me to an inbox I didn't request, and leaving me on hold. Additionally, they have been very frustrating to work with on a warranty issue with my Ioniq 5. The 12 V battery has discharged three times, twice that I've reported to them. The first time, I was told to jump it and bring it in. They were not able to replicate the issue, so I was basically told "better luck next time&... Read More

Full review text opened.

Google - Nov 4, 2026

They have a new AI assistant that is absolutely worthless. I was on hold for a combined 15-20 minutes because it kept kicking me out, transferring me to an inbox I didn't request, and leaving me on hold. Additionally, they have been very frustrating to work with on a warranty issue with my Ioniq 5. The 12 V battery has discharged three times, twice that I've reported to them. The first time, I was told to jump it and bring it in. They were not able to replicate the issue, so I was basically told "better luck next time". Second time I didn't bother calling based off last experience. The third and most recent time was with my son in the car. We are lucky we were just pulling out of the garage and not driving at the time because we could have caused an accident. I'm being told I have to get the car to their dealership so they can run the same test they ran 10 months ago where they didn't find anything wrong. The person I spoke with said Murdock stands behind their products and, while I understand a lot of this red tape is on Hyundai, I'm still so frustrated to keep having this experience with a car I purchased brand new. I should not have to jump through hoops to make sure it not only runs but is safe for me to drive.

Cameron is the best! He always helps me understand what my car needs and gets it done for me. He’s made my experience really easy with the service side.

Ryan Holmes in service was fantastic to work with, highly recommend!

Rachel was very helpful and got me a great car! Very nice and helped me decide the best option.

Noellia was amazing, such a great experience, would come a million times again!

After visiting multiple other dealers, I had pretty much given up on getting a new vehicle. Decided to make a phone call to Murdock after I saw that the vehicle I wanted was in stock. Received great customer service over the phone from Braden. The entire deal was done via phone and text in less than 48 hours. Easiest buying experience I've ever had! I feel like I got a great deal too. Braden handled every detail and was very knowledgeable. From sending an Uber to get me to the dealership to pick up the car, bringing around a snack ... Read More

Full review text opened.

Google - Oct 27, 2026

After visiting multiple other dealers, I had pretty much given up on getting a new vehicle. Decided to make a phone call to Murdock after I saw that the vehicle I wanted was in stock. Received great customer service over the phone from Braden. The entire deal was done via phone and text in less than 48 hours. Easiest buying experience I've ever had! I feel like I got a great deal too. Braden handled every detail and was very knowledgeable. From sending an Uber to get me to the dealership to pick up the car, bringing around a snack tray for my daughter, explaining the Hyundai gives back program for children with cancer, and spending close to an hour on explaining what every single button did in the vehicle - every little detail added up to a great buying experience. I only wish I would have went to Murdock first to save me multiple visits to other dealers. Definitely going to Murdock first to work with Braden on my next vehicle.

From the purchase of our car to the many services since they have been the best experience. Convinced us to get the warranty years ago and now we are so glad we did after some of the unexpected issues that went on. Service department always makes my wife feel comfortable where she is so uncomfortable with vehicles and such. Thank you!

Oooooooooooooo- giggiddy! Special shout out too John! Putting up with a pain in the butt like myself takes A LOT of patience , kindness and tolerance. They really really deserve prolly a raise too.. dealing with the public, NO THANK YOU. That Cam and Clara really listen ( John too). And I don’t get that in California- usually they just bounce me around to the different Hyundais, except Auto Nation, Carlsbad. And the best part!! THE POPCORN AND COKE ZERO! ( they have candy too). But seriously, the service is outstanding and they really care- you can feel it. It’s genuine. ... Read More

Full review text opened.

Google - Oct 21, 2026

Oooooooooooooo- giggiddy! Special shout out too John! Putting up with a pain in the butt like myself takes A LOT of patience , kindness and tolerance. They really really deserve prolly a raise too.. dealing with the public, NO THANK YOU. That Cam and Clara really listen ( John too). And I don’t get that in California- usually they just bounce me around to the different Hyundais, except Auto Nation, Carlsbad. And the best part!! THE POPCORN AND COKE ZERO! ( they have candy too). But seriously, the service is outstanding and they really care- you can feel it. It’s genuine. Thanks guys, for making my visit here exceptionally lovely. You definitely blow California outta the water when it comes to realness and love. 💕 💁🏻‍♀️♥️🩵❤️💙🐾😍😊😊😊😊💯

AI doom loop (fake receptionist that you continually cycle back and forth between while waiting endlessly on hold) is the cherry on top with poor communication. Last time I had to clock out of work to drive down and verbally tell them, please start work on our car. (We missed their one “this is the work we think you should do in addition to the oil change. We won’t do anything until we hear back from you” call.) This time we dropped it off 9am Tuesday. Was told they could use OEM part and have it done on Wednesday, ... Read More

Full review text opened.

Google - Oct 21, 2026

AI doom loop (fake receptionist that you continually cycle back and forth between while waiting endlessly on hold) is the cherry on top with poor communication. Last time I had to clock out of work to drive down and verbally tell them, please start work on our car. (We missed their one “this is the work we think you should do in addition to the oil change. We won’t do anything until we hear back from you” call.) This time we dropped it off 9am Tuesday. Was told they could use OEM part and have it done on Wednesday, or aftermarket and have it done the same day. They didn’t bother to return or acknowledge a message I left that day (saying “let’s use the part that will be in today”). No communication; Wednesday at noon, I called in order to hear a) they hadn’t received the first message b) my representative had the day off and apparently there’s no attempt to hand off communication to someone who is working and c) the part won’t be here until Thursday so ~maybe they’ll have it done then, who knows? The only way I was able to get past the fake AI receptionist doom loop (5 minutes of hold music, then “Hi! How can I help you! Let me connect you to that department!” Repeat service-department-not-answering-endless-ringing-back-to-AI-receptionist) was connecting with a very friendly, competent human in sales, who then transferred me to a human in service. She said “corporate knows that the AI receptionist doesn’t work and people aren’t happy about it and they don’t intend to do anything about it.”

The guys killed it. Everett was great. He sold me what I needed to keep my car in line with the warranty and wasn’t trying to push anything additional which I really really appreciated. The tire guy offered me a couple options. I appreciated that he didn’t go to the expensive option but was trying to sell me what would work best. I did go with the more expensive option as they were the same tires as my last ones. Cam caught a mistake in billing which I super appreciated as it saved me 300 dollars and John was ... Read More

Full review text opened.

Google - Oct 20, 2026

The guys killed it. Everett was great. He sold me what I needed to keep my car in line with the warranty and wasn’t trying to push anything additional which I really really appreciated. The tire guy offered me a couple options. I appreciated that he didn’t go to the expensive option but was trying to sell me what would work best. I did go with the more expensive option as they were the same tires as my last ones. Cam caught a mistake in billing which I super appreciated as it saved me 300 dollars and John was super helpful in getting me a refund. This was a night and day experience compared to a previous dealer I had worked with and I’m super grateful I chose to come do service with your team.

I took my Tucson into the dealer for an oil change. I bought it used at this location 6 months earlier. They showed me an estimate for $2200.00 because they found 2 oil leaks. I let them know it was still on certified used car warranty and go ahead and fix the leaks. When I picked it up, the invoice was only for the oil change. They couldn't find an oil pan leak and the other one they determined wasn't very bad and didn't need to be fixed right now. When they though it was being paid for out of ... Read More

Full review text opened.

DealerRater - Oct 15, 2026

I took my Tucson into the dealer for an oil change. I bought it used at this location 6 months earlier. They showed me an estimate for $2200.00 because they found 2 oil leaks. I let them know it was still on certified used car warranty and go ahead and fix the leaks. When I picked it up, the invoice was only for the oil change. They couldn't find an oil pan leak and the other one they determined wasn't very bad and didn't need to be fixed right now. When they though it was being paid for out of my pocket - $2600. When they found it was coming out of their pocket $0.00.

Read at DealerRater

Had Braden Richter as our salesman and he did a great job. Worked with us for almost a month to get the car my wife really wanted. He was very professional and no pressure Returned my text messages promptly and did everything he could to get us in the right vehicle. Never pressured us but when Reed with us in every way I’m very pleased with both the dealership and with Braden All in all was a great experience

Scott was amazing! He was great to work with and we are super happy with our 2027 Santa Fe!

Don’t pay attention to the 5 stars. They get that by telling people when they buy a car to leave a 5 star review to get their ratings up. I have had so many issues with the service here and I wouldn’t want anyone else to experience this. Just got my engine replaced by them less than 90 days ago which is a whole other story but I am now having to pay another chunk of money to get the “new” engine fixed. So if you are thinking of buying from them and using their service department, RUN! Don’t do ... Read More

Full review text opened.

Google - Oct 12, 2026

Don’t pay attention to the 5 stars. They get that by telling people when they buy a car to leave a 5 star review to get their ratings up. I have had so many issues with the service here and I wouldn’t want anyone else to experience this. Just got my engine replaced by them less than 90 days ago which is a whole other story but I am now having to pay another chunk of money to get the “new” engine fixed. So if you are thinking of buying from them and using their service department, RUN! Don’t do it.

Loan officer (Chase) and car salesman (Scott) were fantastic.

Braden was super helpful! I love the car

I've owned a lot of vehicles over the years, and the 2026 Hyundai Santa Fe Hybrid is hands down the worst of them. I wanted to like it. I don't. Start with the build quality. Everything creaks. The dash, the doors, the seats, the trim. Every bump in the road brings a new rattle or squeak, and once you notice them you can't stop hearing them. For a brand new vehicle at this price, it's unacceptable. Driving it is a constant low-grade irritation. Then there's the technology, which somehow manages to be worse than the rattles. ... Read More

Full review text opened.

Google - Sep 30, 2026

I've owned a lot of vehicles over the years, and the 2026 Hyundai Santa Fe Hybrid is hands down the worst of them. I wanted to like it. I don't. Start with the build quality. Everything creaks. The dash, the doors, the seats, the trim. Every bump in the road brings a new rattle or squeak, and once you notice them you can't stop hearing them. For a brand new vehicle at this price, it's unacceptable. Driving it is a constant low-grade irritation. Then there's the technology, which somehow manages to be worse than the rattles. This car will not leave you alone. It nags you to keep your eyes on the road. It suggests you consider taking a break when you've been driving for barely an hour. It chimes, beeps and flashes warnings at you nonstop. I'm a grown adult who drives for a living, and I don't need my car treating me like a teenager with a learner's permit. There's a difference between safety features and a vehicle that's just exhausting to be in. I've been genuinely unhappy with this purchase since the first few weeks, and it hasn't gotten better. If you're shopping for a midsize SUV, do yourself a favor and skip the Santa Fe. Test drive anything else first. I wouldn't buy another Hyundai, and I wouldn't recommend one to anyone I care about.

They were great, They even brought in a new car from out of state to match what we wanted. Thanks Freddy & Shae, very happy with everything, Scott

Awesome

Clara is an awesome service advisor that helps me with my fleet. I really appreciate the great communication, professionalism and timeliness she provides. I recognize our fleets leasing agency can be difficult to work with but she handles everything with ease and ill keep coming back because of her good energy with difficult circumstances.

Such a positive and pleasant experience! Tango was so knowledgeable about the car we were interested in, and process of purchasing was smooth and enjoyable. It almost felt like we were interacting with an old friend! He’s the best! Thank you for taking care of us quickly and getting us up and running with our new gorgeous vehicle! We couldn’t be happier!

they include a 400 dollar “screen protector “ to the dash screen they already install it so it’s kinda Hard to say no to it and the thing peeled off a week later. I live 3 hours away and don’t feel like going back for a new one. Deny all extras from this place you don’t need any warranty or bs car protection kit. Get your car pay the tax and doc fee and get out. Don’t be like me.

Great experience, very helpful staff who were able to answer all our questions

Just bought a new 2027 Hyundai Palisade from Braden Richter at Murdock Hyundai. Such a great experience. Braden was awesome! Patient, knowledgeable, clearly loves to help people.

My grandma needed a new key made for her car, and Cameron Connolly went above and beyond for her. He personally made sure her car was taken care of quickly in order for the tow truck driver to be able to bring it home for her. He was kind and professional on the phone and took great care of her car.

Braden was awesome to work with! He always went above and beyond to make sure to get us the best deal and all the details we wanted.

I bought my Hyundai Sonata back in February this year and 6 months later, I still do not have my plates and registration. Apparently there is an issue getting the title from the previous owner and I've called many times trying to get this resolved and all they say as that they will work on it and call me back. I've never been called back. I've had to go in about 3 times and they just sign me another temp tag extension. I've had be on them about this the whole time because they do not seem to ... Read More

Full review text opened.

Google - Sep 11, 2026

I bought my Hyundai Sonata back in February this year and 6 months later, I still do not have my plates and registration. Apparently there is an issue getting the title from the previous owner and I've called many times trying to get this resolved and all they say as that they will work on it and call me back. I've never been called back. I've had to go in about 3 times and they just sign me another temp tag extension. I've had be on them about this the whole time because they do not seem to care. They are very quick to sell cars but when there is a problem there is no sense of urgency to try and fix the problem.

Charges 3x usual rate to charge EVs

Great Salesman - Scott Child. Excellent vehicles. I will check with them again for future purchases.

I took my car in for a second opinion. Cameron Connolly, greeted me and took care car of me the entire time. I chose to have my car repaired here. Thanks to excellent communication and the great customer service, I am one happy person! The thing I liked the most is Cameron made it personal and I felt like I had a friend from the get go. Thank you for such a great experience!!

Reliable, friendly, and fast!

Great experience. Freddy made sure I got what I wanted, offered drinks and snacks, and got me into my new car as quick as he could. The car literally had shown up that morning and he made sure they did a thorough inspection before turning it over. Even when we went in to sign all the paperwork they were quick and efficient. Then he called me multiple times the following weeks to make sure I was happy with the car. I would definitely shop here again the next time I am looking for a car.

Have had my Palisade serviced here for oil, tire rotation, and recently some warranty work with my AC compressor. When here, they have competed the work when they said they would and (mostly) had very good customer service-some check in to driving out. Certainly when compared to other dealership I've worked with in the valley, this location well above.

Sent my wife in to fix a broken Gas Cap cover on 2020 Santa Fe, and to check for all services that needed to be done to keep warranty, had previous services completed at Murdock Hyundai in Logan, My wife stated this to service rep, but must have been ignored, I got a $2,000 credit card bill, for the services that were now repeated after being completed 3 months ago, I don't trust this dealership service department anymore for that reason, they also ordered the wrong part for gas cap cover, and of course the newer one costs much more, I just ... Read More

Full review text opened.

Google - Aug 27, 2026

Sent my wife in to fix a broken Gas Cap cover on 2020 Santa Fe, and to check for all services that needed to be done to keep warranty, had previous services completed at Murdock Hyundai in Logan, My wife stated this to service rep, but must have been ignored, I got a $2,000 credit card bill, for the services that were now repeated after being completed 3 months ago, I don't trust this dealership service department anymore for that reason, they also ordered the wrong part for gas cap cover, and of course the newer one costs much more, I just wanted the gas cap cover fixed, which it still isn't, because I don't trust them anymore at this service department, what are they doing to the Murdock name? I will just go to Logan where I can still call and communicate with a person and not AI reception. Murray you guys have really dropped the ball on this one.

Braden was the BEST, very knowledgeable, helpful and friendly. We were looking for a Santa Cruz but Murdock didn't have the color we wanted on their lot. Braden did his magic and found the EXACT color and model we were looking for and had it there the very next day.

Wasted my time. I called ahead specifically asking if they had a 2026 Hyundai Santa Fe Hybrid Limited 7P because I couldn't find one listed online. I spoke with Jason and was told they did have them there and that I should come in so they could get some numbers together. I also specifically told them I was interested in the 0% financing promotion on the 2026 model and was told it was a possibility and to come in. I'm a new mom with a NICU baby and told them upfront that my time was limited, but I made the effort ... Read More

Full review text opened.

Google - Aug 22, 2026

Wasted my time. I called ahead specifically asking if they had a 2026 Hyundai Santa Fe Hybrid Limited 7P because I couldn't find one listed online. I spoke with Jason and was told they did have them there and that I should come in so they could get some numbers together. I also specifically told them I was interested in the 0% financing promotion on the 2026 model and was told it was a possibility and to come in. I'm a new mom with a NICU baby and told them upfront that my time was limited, but I made the effort to get there before they closed because I had been told the exact vehicle I was looking for was available. When I arrived, Scott pulled up a vehicle and then passed me off to Rachael, who eventually told me they didn't have a single 2026 Santa Fe Hybrid Limited 7P. She then told me they only make the 7P Limited in the 2027 model year, which is also incorrect. I called ahead for this exact reason. Had I been told they didn't have the vehicle, I wouldn't have made the trip. On top of that, I kept getting passed around between Scott, Jason, and Rachael. The whole experience felt disorganized and inconsiderate of my time. I came in prepared to seriously discuss purchasing a vehicle. Instead, I left feeling like I had been told whatever was necessary to get me through the door. Extremely frustrating and a complete waste of my time.

We were trying to get a car in Las Vegas and ended up discovering that our desired trim was available here, so I called them up, and the experience was so much better that we ended up renting a car to drive up and buy from Murdock instead. I wanted to give special recognition to Owen, who was absolutely stellar with his communication, and Joe with finance, who made everything really easy. Murdock advertises transparent and fair pricing, and it was exactly as advertised. I knew what the costs were going to be before I signed, there were no games ... Read More

Full review text opened.

Google - Aug 18, 2026

We were trying to get a car in Las Vegas and ended up discovering that our desired trim was available here, so I called them up, and the experience was so much better that we ended up renting a car to drive up and buy from Murdock instead. I wanted to give special recognition to Owen, who was absolutely stellar with his communication, and Joe with finance, who made everything really easy. Murdock advertises transparent and fair pricing, and it was exactly as advertised. I knew what the costs were going to be before I signed, there were no games at all played with numbers (by way of comparison, one of the add-on manufacturer warranties was quoted at double by the Vegas dealerships, who also wanted to add on huge "dealer fees" not associated with documents, and were asking close to 18 grand more than the advertised MSRP). We ended up getting the limited trim of the Ioniq 9 for barely more than the Vegas price for the SEL trim. The dealer was very responsive to all questions and concerns and made the entire process as stress-free as buying a new car can be. It really felt like they were invested in making it a nice experience for us. I wouldn't hesitate to do business here again and would recommend to other Las Vegas prospective customers to consider checking them out and making the 6 hr drive up. You'll probably save a bundle and a to lot of peace of mind. Any hiccups and issues in the process were dealt with aboveboard in a manner that made me feel comfortable and secure, and we absolutely love the car. They were really nice to our kids as well. Just A+ all around. Definitely the best car buying experience I've had to date. Thanks again to Owen and Joe. Owen reached out a few times after the purchase and really made me feel like their commitment to our happiness doesn't end when we drive off, and that's really confidence inspiring when you are making a purchase that large.

Good dealer, quick purchase experience. They went through their dealer network to find the color/trim we were interested in traded for it, without a lot of work on our part. They went above and beyond.

Dishonest advertising and weird response. They listed on KSL a 2013 Toyota Highlander with a clean title and 137K miles. Only it didn't have a clean title. If you dug deeply into the Carfax you could reverse engineer this. When I called they told me it had been in an accident and the steering column and odometer had been replaced. When the odometer was replaced, it removed 100K miles. So the car actually has 237K miles. He said they had to list it that way, but they should have made a note in the listing that the odometer was wrong ... Read More

Full review text opened.

Google - Aug 5, 2026

Dishonest advertising and weird response. They listed on KSL a 2013 Toyota Highlander with a clean title and 137K miles. Only it didn't have a clean title. If you dug deeply into the Carfax you could reverse engineer this. When I called they told me it had been in an accident and the steering column and odometer had been replaced. When the odometer was replaced, it removed 100K miles. So the car actually has 237K miles. He said they had to list it that way, but they should have made a note in the listing that the odometer was wrong and noted the actual mileage. They also should not have listed as a clean title. The person I spoke with first was clueless, and the manager was evasive. He essentially said that I should have dug deeply into the Carfax to learn the truth. I told him if you want trust, you front the truth.

Update....So they have n9w had my car for another 4 weeks because when they "fixed" the problem...they actually didn't. I had to bring my car back a couple hours later....I have records of everything in these last 4 weeks because I have a tracker on my car...they lat it sit and sit and sit...I only received 2 messages on my car via text to give me updates. Last week I called warranty services..they called me finally after 4 days. I explained everything to them. They said it would be another 3,4 days to call hyundai ... Read More

Full review text opened.

Google - Aug 4, 2026

Update....So they have n9w had my car for another 4 weeks because when they "fixed" the problem...they actually didn't. I had to bring my car back a couple hours later....I have records of everything in these last 4 weeks because I have a tracker on my car...they lat it sit and sit and sit...I only received 2 messages on my car via text to give me updates. Last week I called warranty services..they called me finally after 4 days. I explained everything to them. They said it would be another 3,4 days to call hyundai to see what going on....this is beyond frustrating. Im sure the sales people here are great but because of the worst service ever..I would NEVER buy a car here again.....still waiting for my car!!! So I brought my car in for service. My whole screen kept turning black. I couldn't see what my gas guage said or my speed..nothing. I brought my car in for this issue several months ago and no one knew what was wrong..i got " I've never seen this before" I dont know what they did, maybe just a reset but it seemed to work temporarily. It still on occasion would go out then on. It was sporadic. Finally I bring it in again because it was constantly doing it. I started with my first service person, Ryan Holmes. He told me that my Hyundai has no fuel filter and should have an additive added. 44K fuel system cleaner. I have 15,672 miles on my car..I said well then it probably should be done..when I got home I started thinking what car doesn't have a fuel filter. I googled my car and year and yes it has a fuel filter in the gas tank. Anyway I look this additive up and it says its supposed to be put in on a near empty tank...mine was completely full. I called and the person I spoke to said they wouldn't charge....look up this additive on Google, thats what it says. Also it says if you put it in full tank its too diluted to help. My paperwork...in the pictures says customer owes 0.00. The guy today, John Post said no I have to pay it...i did. But I tried to explain to him and I even showed him..his face got contorted and you could tell he was mad. So was I. I told him he was a terrible service person and never got a hold of me yesterday. I had to call and call and finally I called the parts department to find out where he was. He left home early I was told and never gave me any update. I was dependent on an Uber and that sweet girl in the parts department completely helped me out. John Post completely lied to my face and in front of everyone. I walk to my car and its filthy. Thats why I took the pictures, less than half hour from leaving. I told him ..look..my car wasn't even washed...hes standing there and says yes it was...what a liar..thus the pictures of my dirty car..im amazed at the out right ignorance of him. Ive had Cameron as a service person for me before and he was wonderful!! I 100% recommend him. Stay away from John Post, hes full of it. ....So its 7:17 same evening. I added more car pics of how dirty my car was with the date and time. So Todd cant say my car was cleaned.

My experience at Murdock Hyundai was excellent due to Ashlynn Kunz, who was the sales representative we worked with. She went way out of her way to help us through the process. I’m in a wheelchair due to a spinal cord injury and knee replacement surgery and she was willing to come to my rehabilitation facility and help me sign papers. She also delivered the new car to our home and took our trade-in back to the dealership. She did all of this willingly and with a smile. I’m not a fan of the car buying process, but ... Read More

Full review text opened.

Google - Jul 31, 2026

My experience at Murdock Hyundai was excellent due to Ashlynn Kunz, who was the sales representative we worked with. She went way out of her way to help us through the process. I’m in a wheelchair due to a spinal cord injury and knee replacement surgery and she was willing to come to my rehabilitation facility and help me sign papers. She also delivered the new car to our home and took our trade-in back to the dealership. She did all of this willingly and with a smile. I’m not a fan of the car buying process, but Ashlynn made the whole thing enjoyable. Kudos to you, Ashlynn!

Bought a 2025 Hyundai Sonata SEL and barely got a deal on it. Had to fight for 2 weeks for an offer that other dealership could easily beat. Also they set me up for a terrible interest rate when my credit score was 790, I believe it was around 8-9%. The thing that got me to write this review however was they took out all the floor mats before I signed and bought it and I didn't even notice, beyond petty to save a dime. This was my first experience going through a dealership and all I can say is don't ... Read More

Full review text opened.

Google - Jul 31, 2026

Bought a 2025 Hyundai Sonata SEL and barely got a deal on it. Had to fight for 2 weeks for an offer that other dealership could easily beat. Also they set me up for a terrible interest rate when my credit score was 790, I believe it was around 8-9%. The thing that got me to write this review however was they took out all the floor mats before I signed and bought it and I didn't even notice, beyond petty to save a dime. This was my first experience going through a dealership and all I can say is don't settle. I sold the car and got a new truck and my experience with the other dealership was way better. Murdock of Murray is why dealerships get a bad rap.

This dealership is officially my favorite. Ashlynn helped me find the perfect car and she and her team worked together to make sure everything was what I wanted and needed, not just to get the most out of the sale. They also gave me a super fair trade in value on my previous hyundai that I won't forget! Would reccomend this Murray location over the others!!

I read many positive reviews about the low pressure atmosphere and ease of purchasing and it didn’t disappoint. Danny was excellent from the start, he sent me videos of the models I was considering before coming in once I’d applied online for Hyundai credit. He was willing to go the extra mile to get any vehicle with any feature just for me to get familiar with it. Once I made a decision, buying process was smooth and in accordance to what prices were on the website to include all available rebates and discounts. Finance is what you’d ... Read More

Full review text opened.

Google - Jul 21, 2026

I read many positive reviews about the low pressure atmosphere and ease of purchasing and it didn’t disappoint. Danny was excellent from the start, he sent me videos of the models I was considering before coming in once I’d applied online for Hyundai credit. He was willing to go the extra mile to get any vehicle with any feature just for me to get familiar with it. Once I made a decision, buying process was smooth and in accordance to what prices were on the website to include all available rebates and discounts. Finance is what you’d expect with the extras but didn’t push too hard for all the extras.

I went in to have the batteries replaced on my key fobs and they didn't charge me a penny. The gentleman said it was part of their service. Wow!

This review is for Parker and Shawn who today were my knights in shining armor. Somehow as I drove to take a sd card with pictures of my son’s wedding on it to the photographer, it disappeared! (I had it sitting on the lip of the cover to the cupholders as I drove) When I stopped, we searched and couldn’t find it at all. I was panicking! I called and Parker answered just as I turned into the dealership. He met me at the service drive and was very sympathetic when I told him what had happened. He ... Read More

Full review text opened.

Google - Jul 17, 2026

This review is for Parker and Shawn who today were my knights in shining armor. Somehow as I drove to take a sd card with pictures of my son’s wedding on it to the photographer, it disappeared! (I had it sitting on the lip of the cover to the cupholders as I drove) When I stopped, we searched and couldn’t find it at all. I was panicking! I called and Parker answered just as I turned into the dealership. He met me at the service drive and was very sympathetic when I told him what had happened. He went to talk to a technician and returned with Shawn who proceeded to take the cover off the console - he said it was easy - and there underneath was the sd card! I was so overjoyed and relieved! Thank you to these two young men for helping me today. They were so kind!!! Roxane Nelson.

Daniela was amazing! She was friendly, professional, and incredibly helpful. She made the entire process easy and stress-free while providing outstanding customer service. I highly recommend asking for Daniela, you won’t be disappointed! I absolutely love my new mom car!

We just bought a used car today and let me tell you, this team didn't rest until they were able to get us all the additional services they could. Scott Child was amazing and even tried to get us the color we wanted. Nick was an amazing as well. Thank you all for your help.

Ashlynn helped me front start to finish and was the BEST. I never felt pressured or manipulated by her and really felt like she had my best interest in mind. If you’re gonna buy from anyone here buy from Ashlynn! Thanks bestie ✨

The service department is staffed by kind folks who make vehicle service easy. I really appreciate the courtesy car service.

Braden is the best ever representative at murdock murray..Clearly explained everything..Amazing guy

(Translated by Google) Excellent service (Original) Excelente servicio

I had a pleasant experience purchasing a New Hyundai Palisade last week. Braden even delivered the car to Idaho Fallls and explained the operations in detail. Mr. Barber (GSM) also helped a lot. This was my second purchase of new Hyundai from Murdock.

Braden and Luis were really helpful, i recommend them both. Nice place

I had a wonderful experience at Murray's Murdock Hyundai. I bought a Hyundai palisade hybrid. It's beautiful and Braden R. took the time to show me all the bells and whistles. Financing was also very quick, I was able to get in and out pretty quickly. I had not planned on buying a vehicle and am not very easily swayed, but Braden worked with me, without me feeling pressured. Thank you!

They reached me and solved the issues.

Regular service and warranty service . Staff was pleasant and precise offering UBER to home and for lunch when service was being accomplished. Fair pricing on service.

👎👎👎👎👎 Buyer beware. We bought a 2022 Hyundai Sonata from Murdock Hyundai in Murray and were given an IOU for an electrical issue. After three months, the problem persists. The dealership first tried a used instrument cluster, which failed. They then installed a new one, but couldn’t program the mileage. The vehicle is under Hyundai engineering review, but we’ve received little communication or updates. No customer should be without their vehicle for this long, especially after being promised repairs. The lack of urgency and communication is disappointing. A dealership’s true character is revealed when they stand behind their vehicle. ... Read More

Full review text opened.

Google - Jun 23, 2026

👎👎👎👎👎 Buyer beware. We bought a 2022 Hyundai Sonata from Murdock Hyundai in Murray and were given an IOU for an electrical issue. After three months, the problem persists. The dealership first tried a used instrument cluster, which failed. They then installed a new one, but couldn’t program the mileage. The vehicle is under Hyundai engineering review, but we’ve received little communication or updates. No customer should be without their vehicle for this long, especially after being promised repairs. The lack of urgency and communication is disappointing. A dealership’s true character is revealed when they stand behind their vehicle. Unfortunately, that hasn’t been our experience. After three months, the dealership’s only explanation is that they’re still “trying to figure it out.” If you’re considering buying a vehicle here, be prepared to wait months without answers while your vehicle sits with no clear path toward resolution.

I brought my 2016 Sonata in for recall work on February 14th. Upon leaving the service department, my check engine light came on. I took it to an auto parts store to have the code read and it came back with multiple codes. I don't drive this car often and have a busy schedule, so I returned a month later and they replaced a belt and force cleared the codes. After leaving the service department again, the check engine light came on AGAIN. When I scheduled the next service, I explained that I had the codes read again and the ... Read More

Full review text opened.

Google - Jun 8, 2026

I brought my 2016 Sonata in for recall work on February 14th. Upon leaving the service department, my check engine light came on. I took it to an auto parts store to have the code read and it came back with multiple codes. I don't drive this car often and have a busy schedule, so I returned a month later and they replaced a belt and force cleared the codes. After leaving the service department again, the check engine light came on AGAIN. When I scheduled the next service, I explained that I had the codes read again and the exact same code which didn't exist before taking my car in, but had only started since the service department touched my car, was still there. I was told that it couldn't be their fault and I would have to pay over $800 to get it fixed... but they would apply my diagnostic fee to that price. So the check engine light which wasn't on before I took it in for service, but only appeared after they worked on my car, and it wasn't anything they did? That's the most asinine explanation I have ever have been told by a service department. To top it off, Cameron told me that the service manager wasn't there on Saturday, May 30th, but would call me first thing on Monday... still no call over a week later. At the end of the day, I was charged again for the diagnostic on the vehicle they damaged, the check engine light is still on, they took zero accountability for causing the issue, and I'm left to share a story which I wish could have been avoided. I can't say I would recommend taking any vehicle to their service department. On the bright side, they did offer a lower rate for me to pay for my own rental car while they worked on my car that they damaged.

My son purchased a 2022 Hyundai Sonata from Murdock Hyundai in Murray on February 17, 2026. At the time of purchase, the dealership documented on a signed “We Owe” form that the vehicle had a dashboard flickering and electrical issue. The form specifically states that if something did not pass inspection, they would fix it. The vehicle was brought back within the 30-day period listed on the agreement, yet we have experienced ongoing delays, poor communication, and constant follow-up on our part just to get updates. We were repeatedly left waiting for answers instead of being proactively informed about the status of the ... Read More

Full review text opened.

Google - Jun 1, 2026

My son purchased a 2022 Hyundai Sonata from Murdock Hyundai in Murray on February 17, 2026. At the time of purchase, the dealership documented on a signed “We Owe” form that the vehicle had a dashboard flickering and electrical issue. The form specifically states that if something did not pass inspection, they would fix it. The vehicle was brought back within the 30-day period listed on the agreement, yet we have experienced ongoing delays, poor communication, and constant follow-up on our part just to get updates. We were repeatedly left waiting for answers instead of being proactively informed about the status of the repair. What is most frustrating is that this issue was known and documented at the time of sale. We did our part, followed the dealership’s instructions, and returned the vehicle within the required timeframe. As customers, we expected accountability, communication, and a timely resolution. Instead, the process has been unnecessarily stressful and disappointing. Based on our experience, I would not recommend purchasing a vehicle here.

(Translated by Google) Terrible, they only help you if you have $2,000 in hand. They don't know how to work, and in the end they want to push a 72-month loan at $700 each for a car that doesn't even have market value, a used, old Volkswagen. They lie more than anything!!! Garbage (Original) Horrivel, soh te atendem se estiver com 2.000$ dolares na mão. Nao sabem trabalhar, e no final das contas querem meter um financiamento de 72 parcelas por 700$ dolares cada e por um carro que nem tem preço de mercado, volkswagen lata velha usada. Mentem mais que ... Read More

Full review text opened.

Google - May 29, 2026

(Translated by Google) Terrible, they only help you if you have $2,000 in hand. They don't know how to work, and in the end they want to push a 72-month loan at $700 each for a car that doesn't even have market value, a used, old Volkswagen. They lie more than anything!!! Garbage (Original) Horrivel, soh te atendem se estiver com 2.000$ dolares na mão. Nao sabem trabalhar, e no final das contas querem meter um financiamento de 72 parcelas por 700$ dolares cada e por um carro que nem tem preço de mercado, volkswagen lata velha usada. Mentem mais que tudo!!! Lixo

Unsafe vehicle and misleading sales - BEWARE- purchased a 2018 Hyundai Santa Fe Sport here, and it has been a nightmare. They sold me the car claiming it was "fully inspected and in optimal condition," yet it had serious mechanical and safety issues from day one. After an inspection, it was found to have failing brakes, unsafe tires, and faulty shocks.Despite the issues being present since the first day, they are now hiding behind an "as-is" clause to avoid fixing CRITICAL SAFETY components. They refuse to provide the pre-sale inspection report they claimed to have. It ... Read More

Full review text opened.

Google - May 12, 2026

Unsafe vehicle and misleading sales - BEWARE- purchased a 2018 Hyundai Santa Fe Sport here, and it has been a nightmare. They sold me the car claiming it was "fully inspected and in optimal condition," yet it had serious mechanical and safety issues from day one. After an inspection, it was found to have failing brakes, unsafe tires, and faulty shocks.Despite the issues being present since the first day, they are now hiding behind an "as-is" clause to avoid fixing CRITICAL SAFETY components. They refuse to provide the pre-sale inspection report they claimed to have. It is irresponsible to put a customer on the road in an unsafe vehicle. If you value your safety, stay away from this dealership. They do not stand behind their word or their cars.

Note: I am not one to leave poor reviews, but the negative experiences seem to keep stacking up against this company. Great experience until they had my money. I don't have a Hyundai dealership in my town, so I had to purchase via text/email from 500 miles away. I also work 2 jobs that don't allow time for me to step away and take phone calls. Every thing went well, until we went to purchase. They had added on accessories not previously agreed upon. Luckily, they honored the original agreement; only because they had never sent me the paperwork ... Read More

Full review text opened.

Google - Apr 6, 2026

Note: I am not one to leave poor reviews, but the negative experiences seem to keep stacking up against this company. Great experience until they had my money. I don't have a Hyundai dealership in my town, so I had to purchase via text/email from 500 miles away. I also work 2 jobs that don't allow time for me to step away and take phone calls. Every thing went well, until we went to purchase. They had added on accessories not previously agreed upon. Luckily, they honored the original agreement; only because they had never sent me the paperwork that I had requested before signing day. During the signing, they hit me up for an extended warranty; however, this warranty was not through Hyundai, it was through Portfolio One. The way it was advertised made it seem it was through Hyundai. It's my fault for not asking for more information before agreeing to this. Then again, I only buy a car every 10+ years, and am not experienced in purchasing cars. We have a realtor to help with home purchases, but rely on a dealer to help us with auto purchases. Months later and I am still waiting for this warranty to be refunded from the 3rd party Warranty to my bank. When I went to pick up my car, the secretary handed me my keys and said it's somewhere in the lot. I was so baffled, as I just flew in and had never met the dealer, and now they are like here are your keys, goodbye. I gave the secretary the box of chocolates I brought from my local candy shop and a thank you card, then went to go find my car among the numerous cars in the lot. Before I left, I remembered I wanted a signed copy of my canceled warranty. I told the secretary this and she called someone. I stood there for what seemed like 5 minutes. As I waited a group of workers were visiting 10 feet away. No one made an effort to check in on me as I awkwardly stood there. Eventually the secretary realized I was still waiting, got up, and went and got my dealer. Finally I was properly greeted with a handshake and taken to my car, which was not out in the parking log, but inside the garage (thankfully I didn't go searching the lot for it). I got my signed paperwork, 1 key (they later sent me a second key they forgot to give me), and sent on my way. Before I picked up the used car, it was being serviced. Which I stupidly thought meant the oil was changed. Foolish me. I had the pleasure to take my car to get an oil change shortly after my purchase. I wish this was the end, but my Title paperwork was mailed three days before my temporary plates were set to expired. I had to go into my County Title office to file and pay for an extension. I have the joy to go back to the County Title Office again when my Title actually makes arrives. Remember, I work 2 demanding jobs, and have limited time where I can actually step away to run errands. I don't purchase cars often, in fact, this was the first car I have purchased since 2009. You rely on the experts to make this process smooth and leave you feeling well cared for.

This is specifically about the service department. It is nearly impossible to reach a human. I have called in seeking an update on my vehicle, and am continually looped through the virtual assistance queue. I would rather sit on hold than have to request to speak to a human only to be recycled back through the same queuing mechanism. I get the sense that they reduced staff and implemented an AI agent in order to save money at the expense of quality customer service.

Received a letter for a recall. Made appointment for recall and then was berated for the “maintenance due” and demanded that I tell them where I had been taking my vehicle for “recommended maintenance “. I asked for a ride to work-which is complimentary and was then asked for more info on where I take my vehicle for maintenance. POV-I made an appointment, scheduled a ride to work in order to avoid delays and too much disruption when the recall was not on my to-do list for the week and an inconvenience. I didn’t need to be harassed for service ... Read More

Full review text opened.

Google - Mar 19, 2026

Received a letter for a recall. Made appointment for recall and then was berated for the “maintenance due” and demanded that I tell them where I had been taking my vehicle for “recommended maintenance “. I asked for a ride to work-which is complimentary and was then asked for more info on where I take my vehicle for maintenance. POV-I made an appointment, scheduled a ride to work in order to avoid delays and too much disruption when the recall was not on my to-do list for the week and an inconvenience. I didn’t need to be harassed for service that I didn’t make an appointment for.

Service department is the worst!!

My partner and I went in for an oil change, were told it was going to take 30 minutes and it took close to 3 hours. No communication, no reasonings or apologies. Just a lack of care for their customers time.

They were fantastic at the start and very helpful, but as soon as you leave the dealership, it goes downhill. A part was missing on my certified used car. I reached out to the dealership, and the salesman said he would take care of it and ship the part to me. After a couple of days, I reached back out, and they said they were waiting to hear from parts. After a couple more days, I called parts myself, and it had not even been ordered yet. The parts guy was amazing and ordered my part right then. After 13 days ... Read More

Full review text opened.

Google - Feb 18, 2026

They were fantastic at the start and very helpful, but as soon as you leave the dealership, it goes downhill. A part was missing on my certified used car. I reached out to the dealership, and the salesman said he would take care of it and ship the part to me. After a couple of days, I reached back out, and they said they were waiting to hear from parts. After a couple more days, I called parts myself, and it had not even been ordered yet. The parts guy was amazing and ordered my part right then. After 13 days since the part was delivered, I reached out to my salesman to ask for an update. He said it was here and asked if I wanted to schedule it to be painted at my home town, so the part had just been sitting there for almost two weeks after I was told it would be ordered, painted, and shipped to me.

I’m very disappointed with the service I received. I came in for an oil change and tire rotation. After they told me the service was finished, I realized they had only changed the oil and did not rotate the tires as promised. In addition, someone opened my armrest compartment and removed my personal belongings, including important private papers, as well as my gum and snacks from the car. This is completely unacceptable and very concerning. I hope the management takes this matter seriously and ensures better honesty, professionalism, and respect for customers’ property in the future. Be aware those ... Read More

Full review text opened.

Google - Feb 14, 2026

I’m very disappointed with the service I received. I came in for an oil change and tire rotation. After they told me the service was finished, I realized they had only changed the oil and did not rotate the tires as promised. In addition, someone opened my armrest compartment and removed my personal belongings, including important private papers, as well as my gum and snacks from the car. This is completely unacceptable and very concerning. I hope the management takes this matter seriously and ensures better honesty, professionalism, and respect for customers’ property in the future. Be aware those guys who do service there!

I would give zero stars if I could. my engine threw a rod and burnt off my oil out of no where. I am routine on my oil changes and tire rotation. never missed one. one day my motor throws a rod and my oil is completely empty out of no where No warning, no dash light. There is a warranty up to 150k miles with this KNOWN issue but yet they REFUSE to fix it. I only had 90000 miles. . I will NEVER get a hyundai again. dont waste your time or money on these awful cars. They are liars ... Read More

Full review text opened.

Google - Feb 12, 2026

I would give zero stars if I could. my engine threw a rod and burnt off my oil out of no where. I am routine on my oil changes and tire rotation. never missed one. one day my motor throws a rod and my oil is completely empty out of no where No warning, no dash light. There is a warranty up to 150k miles with this KNOWN issue but yet they REFUSE to fix it. I only had 90000 miles. . I will NEVER get a hyundai again. dont waste your time or money on these awful cars. They are liars and frauds.

Never buy a Hyundai!!! Their cars have engine problems and their Dealerships will NOT HELP YOU!! Hyundai was forced to extend a warranty to 15 years/150,000 mile warranty due to a Class action lawsuit. But Hyundai will not stand by their warranty and Dealers will not advocate or help you. Hyundai flat out will not honor their 15 year 150,000 mile warranty when they know that almost all their vehicles have Know oil consumption issues and Rod Bearing Failures! My wife's car has less than 100,000 miles and is 7 years old and they Refuse to honor their own warranty.

(Translated by Google) My experience was terrible. They do everything they can to avoid any coverage. I took my car, which isn't their brand, and they made me wait three hours, prioritizing their own brand's vehicles. Then they sold me a car that, on paper, they said was fine, but weeks later, it started making loud noises in the brakes or rotors (I don't know which). I took it in to be fixed, but they showed no interest and just said everything looked fine. I went back a second time, and they told me everything was fine, ... Read More

Full review text opened.

Google - Feb 5, 2026

(Translated by Google) My experience was terrible. They do everything they can to avoid any coverage. I took my car, which isn't their brand, and they made me wait three hours, prioritizing their own brand's vehicles. Then they sold me a car that, on paper, they said was fine, but weeks later, it started making loud noises in the brakes or rotors (I don't know which). I took it in to be fixed, but they showed no interest and just said everything looked fine. I went back a second time, and they told me everything was fine, but the noise persisted. Today I went again, and they told me that because of the mileage I'd already used, they couldn't help me anymore, even though I've been reporting it for weeks. They're completely closed off and refuse to help. I understand that they're just trying to pull a fast one on you to make the sale, and they don't want to spend money to help a customer who bought a car there. They all support each other, implying that they're right and the customer is wrong, even though I've already spent money trying to find a solution. ...so they never helped me when I reported it, that's why I don't recommend that place. If anyone had a good experience, it must be one in a million, however, it's a place I don't recommend... (Original) La experiencia que tuve es muy mala , ya que hacen todo lo posible para que no cobertura nada , lleve mi auto que no es de su marca y me hicieron esperar 3 horas y dan prioridad a su autos de su marca , luego me venden un auto que en papel me dicen que estaba todo bien y a las semanas tenía sonidos fuertes en los frenos o discos nose , el cual lleve primero a que lo arreglen y nada no tuve un interés de ellos y se atinaron a decir que lo ven todo bien , volví a regresar por segunda vez y me dicen que todo esta bien y el sonido sigue , hoy fui y me dicen que como tiene millas que consumí ya no puede ayudarme cuando lo vengo reportando semanas sin embargo se cierran y no quieres ayudarme con eso entendí que ellos te venden gato por liebre por solo realizar la venta y les duele gastar y ayudar a un usuario que compro ahi un auto , entonces todos se respaldan y entre ellos se apoyan dando a entender que ellos tienen la razón y el usuario no , cuando vine gastando ya dinero por buscar la solución. .. entonces nunca me ayudaron cuando puse en alerta por eso no recomiendo ese lugar si alguien tuvo buen experiencia debe ser uno en un millón sin embargo es un lugar que no recomiendo ..

Rating: ★★☆☆☆ (2 out of 5) Review: Murdock Hyundai – Murray, Utah My experience with Murdock Hyundai was mixed. I brought my 2018 Hyundai Santa Fe in for service on November 17, 2025 due to a check engine light. After inspection, I was told that the four-wheel drive system was not functioning and the floor wiring harness was melted, with an estimated repair cost of over $8,000 and a minimum repair time of four days. The service advisor who assisted me, Craidan, was courteous and helpful throughout the process. I had purchased an extended warranty when I bought the vehicle in 2018, and Craidan said he would contact the ... Read More

Full review text opened.

Google - Jan 20, 2026

Rating: ★★☆☆☆ (2 out of 5) Review: Murdock Hyundai – Murray, Utah My experience with Murdock Hyundai was mixed. I brought my 2018 Hyundai Santa Fe in for service on November 17, 2025 due to a check engine light. After inspection, I was told that the four-wheel drive system was not functioning and the floor wiring harness was melted, with an estimated repair cost of over $8,000 and a minimum repair time of four days. The service advisor who assisted me, Craidan, was courteous and helpful throughout the process. I had purchased an extended warranty when I bought the vehicle in 2018, and Craidan said he would contact the warranty company to begin the claim. The dealership also provided a loaner vehicle, which was appreciated given the length of time my car was in service. On November 24, I was informed that the third-party warranty company declined the claim, stating it was a Hyundai issue. Craidan then submitted a claim to Hyundai. On December 2, I was told that Hyundai had not responded, and later that they indicated they had not received the original submission. On December 8, I was again informed that the claim was declined, with the explanation that it was considered a Hyundai-related issue. Throughout this process, Craidan apologized for the repeated back-and-forth. On December 12, 2025, I contacted Hyundai directly for clarification and was told that the claim had been approved on November 25, 2025, with instructions referencing the warranty manual guidelines. I was informed that the claim did not need to be submitted in the manner it had been. I then contacted Murdock Hyundai and spoke with John, the service manager. After reviewing the information and following up several times that day, John confirmed that the claim was approved. Once he became involved, communication improved and the issue moved forward. I received my vehicle back on January 8, 2026. While I have always been happy with my car, the length of time it took to resolve this issue and the amount of follow-up required left a sour taste. Although I appreciate the professionalism of Craidan and the help provided by John, this experience makes me hesitant to purchase another Hyundai in the future. My 2-star rating is based primarily on how long it took to get this situation resolved. In response to Murdock’s reply: I sent an email to your general manager about all of this on January 19, 2025. You have the ability to look up my contact information. Your employees in service have called, emailed and texted me multiple times.

This service center is sloppy. I took it here for an oil change. 800 miles later I had my car towed after a check engine light came on and my oil dipstick was practically dry. I was concerned they hadn’t done the oil change or hadn’t put the correct oil in. The only reason I took it back there was on the off chance that they had done something incorrectly and needed to fix it without charge. I was told the issue was my oil pump sensor and I agreed to have them perform the work. They said they ... Read More

Full review text opened.

DealerRater - Jan 14, 2026

This service center is sloppy. I took it here for an oil change. 800 miles later I had my car towed after a check engine light came on and my oil dipstick was practically dry. I was concerned they hadn’t done the oil change or hadn’t put the correct oil in. The only reason I took it back there was on the off chance that they had done something incorrectly and needed to fix it without charge. I was told the issue was my oil pump sensor and I agreed to have them perform the work. They said they would order the parts and update me when they came in. 10 days later I called them for a status check. I was understanding that it was towed on Christmas eve and New Years day was the follwing week. I knew there would be delays and wasn’t worried, just wondering. While I was put on hold to check on the parts I got an automated text that my parts had come in. The person who got back on the phone apologized and said the parts had come in the day before and had not been checked in yet. The next day I was told my car was ready. It was a little over $1800. I went to the service center, picked up my car, and drove about a block away and the engine overheated. After four attempts to call service with no answer, I called sales and explained that I was stranded and needed someone from service on the phone. He put me on hold for about 30 seconds and then the line disconnected. I called a Lyft and had them take me back. When I got there I saw the same service advisor and explained what had happened and he initiated a tow to bring my car back for service. They got back to me the next day with an estimate. My thermostat was toast, and that’s totally understandable given the issue with the oil burning off. However, a simple test drive after they replaced the sensor would have done the same thing to them without me having to face the issue and getting stranded on the side of the road. I got a block away in cold weather and it overheated. There’s no way they test drove it. I got another message that day (Thursday) letting me know my parts had come in. By the following Tuesday I had gotten no updates on my car so I called them on Wednesday (a full week after it had overheated on me and 6 days after my parts came in) to get an update. I spent 15 minutes on hold before I had to hang up and get back to work (because I have repair bills to pay). At present I still have no idea what the status of my car is.

Read at DealerRater

I'm giving a 2 star and not a 1 Even though it deserves it as I know two stars are more often read. I had a huge issue with this service department 6 months ago resulting in me needing a brand new car. I felt they handle the situation well so I had given them a five-star review which I had to delete in order to put this review on. 3 weeks ago I went in for a simple service and the first photo shows that my right front wheel was out of alignment. The second photo shows that when they took my ... Read More

Full review text opened.

Google - Dec 15, 2025

I'm giving a 2 star and not a 1 Even though it deserves it as I know two stars are more often read. I had a huge issue with this service department 6 months ago resulting in me needing a brand new car. I felt they handle the situation well so I had given them a five-star review which I had to delete in order to put this review on. 3 weeks ago I went in for a simple service and the first photo shows that my right front wheel was out of alignment. The second photo shows that when they took my car back today 3 weeks later it wasn't out of alignment. There's a lot to this story so bear with me. I drove this car less than 300 miles in 3 weeks due to the fact that I had a glaring red failed report from Murdock Hyundai Service. I was left with the impression I had to get this resolved right away. I had a trip coming up so it took me a little while to come back to get the wheel aligned. When I did I was told I would get the alignment for $99.95 they ended up charging me that plus $12 for shop fees which 10 of it got waved when I put up a stink. They advertise this special yet don't tell you that there's a standard $12 shop fees always added to this service so it's a fraudulent advertisement for $99.95. if you'll notice in the pictures my right front tire wasn't out of alignment when they took it back into the shop and I have done nothing to this car in the 3 weeks so that was a mystery to me. The service manager pointed out that the initial test is just an observation and really a false test that doesn't show anything since it's not put up on to a rack. In other words if they can show an emergency as they did with me you'll bring your car right back and pay additional money to have it serviced as I did. I pointed it out to the service manager and he apologized for me feeling that way but that it's just a service they provide as a courtesy, but as you can see it is nothing more than a service to panic customers into spending more money at their shop. I would not recommend Murdock service to anyone. If it wasn't for their sales department in fact probably the number one car salesman in the valley Danny up front, I think this location may shut down due to extreme poor service, predatory service tactics, and values.

Went in to look at a truck and trade in my vehicle, my experience wasn’t that best. Started off good with the sales guy Freddy and then he went to get the manager Will, Will seemed like he was upset and didn’t have very good customer care. Will couldn’t answer any questions about the numbers he brought out. I asked 5 times to see J.D. power number and he kept bringing other papers out. I would’ve loved to get the truck but Will kinda ruined my experience there. Really sucks because I would’ve bought that ... Read More

Full review text opened.

Google - Nov 29, 2025

Went in to look at a truck and trade in my vehicle, my experience wasn’t that best. Started off good with the sales guy Freddy and then he went to get the manager Will, Will seemed like he was upset and didn’t have very good customer care. Will couldn’t answer any questions about the numbers he brought out. I asked 5 times to see J.D. power number and he kept bringing other papers out. I would’ve loved to get the truck but Will kinda ruined my experience there. Really sucks because I would’ve bought that truck.

I would recommend a different dealer or auto shop for any type of service. Made an appointment for 10:45, they say to come early so got there at 10:30. All I had was a seatbelt not working properly, they didn’t even take my vehicle back until 12:15. I’m still sitting here and it’s 12:45. Two hours. Two hoursssss. And they just said the part will take two days to order and ship here. I did give them in person feedback saying please don’t schedule me if you don’t get me in, it would be much easier just knowing I ... Read More

Full review text opened.

Google - Nov 24, 2025

I would recommend a different dealer or auto shop for any type of service. Made an appointment for 10:45, they say to come early so got there at 10:30. All I had was a seatbelt not working properly, they didn’t even take my vehicle back until 12:15. I’m still sitting here and it’s 12:45. Two hours. Two hoursssss. And they just said the part will take two days to order and ship here. I did give them in person feedback saying please don’t schedule me if you don’t get me in, it would be much easier just knowing I can drop in whenever and it’ll take two hours. If you’re going to schedule someone for a specific time you say is open, please get them in during that time! I also have two small children so it was really poorly managed expectations on their part. The Southtown Hyundai was much easier to work with and has a dedicated room for younger kids with toys and a children’s table. I would never recommend this to a parent trying to get things done.

They twisted my arm into buying the tire protection package covering any issues with tires. We got a puncture that was leaking the wheel flat in 6 hours. We called in for help and the soonest they could help us was in 11 days. So we just went to les Schwab and they fixed it free. Just plain bad service from Murdock Hyundai

I genuinely try and give people the benefit of the doubt and do my due diligence but my last experience here was unacceptable. My husband and I have been Hyundai loyalists since 2012. My fuel gauge started having issues in my reading my fuel levels accurately in my 2020 Palisade. I contacted Murdock Hyundai Murray as I have gone there many times and always had positive experiences and spoke to Mary Jane in the service department. I asked her if the fuel gauge part was still under warranty and she explained that because it was under 60,000 miles it was. I then took ... Read More

Full review text opened.

Google - Nov 5, 2025

I genuinely try and give people the benefit of the doubt and do my due diligence but my last experience here was unacceptable. My husband and I have been Hyundai loyalists since 2012. My fuel gauge started having issues in my reading my fuel levels accurately in my 2020 Palisade. I contacted Murdock Hyundai Murray as I have gone there many times and always had positive experiences and spoke to Mary Jane in the service department. I asked her if the fuel gauge part was still under warranty and she explained that because it was under 60,000 miles it was. I then took it to the dealer a couple of days later and after inspection, was told by Mary Jane that they needed to order the part and that my car would need to stay at the service department until Wednesday of the following week. I asked if she had a loaner car available to which she stated no but she could pay for Ubers. As I am a working, busy mom that was not an option for me. I asked her about rental cars to which she responded that I could reach out to Hyundai customer service. I reached out that day and spoke to a representative that stated the rental car would be reimbursed if it was under $100.00 a day and if I had all of the correct documentation. I found a Hyundai Palisade to rent as we have really enjoy our Palisade. I was originally told my car would be ready by Wednesday but after not hearing any updates by Thursday of the following week, I reached out. I was finally told it was done and ready to be picked up which was fine, I understand that sometimes things can take longer. I contacted customer service again to see what I needed to do to get my reimbursement started and was told that Hyundai would not be reimbursing me for the rental car because the fuel gauge being fixed was not under warranty and they fixed it in "good faith" I then responded and told them that's not what Mary Jane told me and that when I specifically contacted customer service, they explicitly said my rental would be reimbursed. Had I known it wasn't under warranty or that Hyundai would not be reimbursing me I would have made different choices. I feel lied to and I feel like this is absolutely not okay.

Bought my Tucson here so trying to do service here but beware they put a surcharge on using credit cards! I had $1300 in service performed and was hit with a ridiculous $33 fee for using a credit card. They don’t tell you this when you get your estimate either. Really poor business practice. Also, the Michelin tires that came on the car have a 55,000 warranty if you buy the tires from Murdock. Mine wore out at 38,000 miles but they aren’t covered by the warranty since they came with the car I bought from them. So apparently you should buy ... Read More

Full review text opened.

Google - Oct 28, 2025

Bought my Tucson here so trying to do service here but beware they put a surcharge on using credit cards! I had $1300 in service performed and was hit with a ridiculous $33 fee for using a credit card. They don’t tell you this when you get your estimate either. Really poor business practice. Also, the Michelin tires that came on the car have a 55,000 warranty if you buy the tires from Murdock. Mine wore out at 38,000 miles but they aren’t covered by the warranty since they came with the car I bought from them. So apparently you should buy the car from them without tires, then buy the tires separately if you want the warranty lol!

multiple problems here. 1. For my latest visit, I arrived early for a recall repair, they told me it is listed as an hour or less appointment in their service guide. They didn't start the repair for over 2 to 3 hours, the total service time was about 4 hours. When I was told it was ready they couldn't find it for over 20 to 30 minutes, no one knew that it had been taken to be washed. The service office was quite chaotic, during that 20 to 30 minutes I had to ask three times to remind them to look for the car. 2. The first ... Read More

Full review text opened.

Google - Oct 13, 2025

multiple problems here. 1. For my latest visit, I arrived early for a recall repair, they told me it is listed as an hour or less appointment in their service guide. They didn't start the repair for over 2 to 3 hours, the total service time was about 4 hours. When I was told it was ready they couldn't find it for over 20 to 30 minutes, no one knew that it had been taken to be washed. The service office was quite chaotic, during that 20 to 30 minutes I had to ask three times to remind them to look for the car. 2. The first time I brought it in to them at about 10k miles I asked how to set up the garage door opener. The service advisor told me I had to download a Hyundai app and use my phone to open the garage door. I later found in the quick guide that there are three buttons on the review mirror, and that setup was easy. The service advisor was clueless as to how to do this. He didn't know, and made up an answer, telling me to use the blue link app. 3. Since that first visit, My Hyundai app keeps telling me service is due and that I haven't had service since 471 miles. They said that they would enter the proper mileage into the data base. They haven't, I still get emails from Hyundai telling me service is due. I just called, the "virtual assistant" said it was transferring me to a service manager, after 4 minutes it transferred me back to the "virtual assistant." The staff seems to be poorly trained and the wait time for my second visit was very, very long. 3.

I must express my disappointment with the service I have received at this location. I brought my car in on Friday, expecting a diagnostic call on Saturday. Despite waiting all day, I had to initiate contact. Initially, I was informed that my technician was unavailable and would return my call, which did not happen for two hours. Upon my second call, I was told that my technician was not scheduled on Saturdays and would not be able to assist me. I expressed my dissatisfaction with the customer service and requested to speak with a manager, but this request was denied. ... Read More

Full review text opened.

Google - Oct 7, 2025

I must express my disappointment with the service I have received at this location. I brought my car in on Friday, expecting a diagnostic call on Saturday. Despite waiting all day, I had to initiate contact. Initially, I was informed that my technician was unavailable and would return my call, which did not happen for two hours. Upon my second call, I was told that my technician was not scheduled on Saturdays and would not be able to assist me. I expressed my dissatisfaction with the customer service and requested to speak with a manager, but this request was denied. Instead, I was assured that a technician would contact me. The technician who eventually called informed me that a Hyundai engineer needed to examine my car because they were unable to perform a diagnostic test. Yesterday, Monday, I called three times. On two occasions, I was told that we were waiting for parts. I was also told I would receive a call back because they were supposedly out driving, which seemed contradictory to waiting for parts. It appears that this team is not well-versed in their responsibilities and zero communication. It is now Tuesday, still no update or a call as to what they are even doing.

Was told I could come to see a truck SAME DAY, drove an hour to get there, when I did, they told me that the truck was not drive able as they had not done an inspection on it before telling me I could come see it. Drove an hour back home without even a test drive. Be weary of wasting your time.

It's very disappointing knowing local companies like yours are choosing to advertise on ABC4 Utah, knowing Nexstar/ other ABC affiliates do not support the First Amendment / our rights to Constitutional free speech.

I am writing this review after a deeply disturbing and unethical interaction with a salesman named Lawrence at Murdock Hyundai of Murray regarding a used 2022 Tesla Model Y. The initial messaging was straightforward, but the negotiation quickly turned negative. I asked if the selling price could be $24,999 to qualify for a federal tax credit. The salesman, Lawrence, initially agreed to "check on the offer." He later returned with a very attractive proposal. He stated he could discount the car to $20,500 and then add a $3,800 warranty, bringing the total back to $24,999. He explicitly said this was to "give ... Read More

Full review text opened.

Google - Sep 2, 2025

I am writing this review after a deeply disturbing and unethical interaction with a salesman named Lawrence at Murdock Hyundai of Murray regarding a used 2022 Tesla Model Y. The initial messaging was straightforward, but the negotiation quickly turned negative. I asked if the selling price could be $24,999 to qualify for a federal tax credit. The salesman, Lawrence, initially agreed to "check on the offer." He later returned with a very attractive proposal. He stated he could discount the car to $20,500 and then add a $3,800 warranty, bringing the total back to $24,999. He explicitly said this was to "give you your selling price and you would get tax credit and free warranty." At this point I requested a formal quotation, and he immediately pressured me for a deposit. After a 2 hour wait for a formal quotation, the quote came back at a $25K sell price with a mandatory $3,900 warranty, inflated dealer fees, and $1000 Down. This was thousands upon thousands different than what was originally agreed upon. This is a clear attempt to commit tax fraud by artificially lowering the sale price on paperwork to qualify for a government incentive, while recouping the lost profit through a separate, overpriced add-on. When I called him out on this, he first blamed "predictive text" and then passed the blame to his manager, claiming it was the manager's idea. This experience reveals a culture of dishonesty and a willingness to break the law to make a sale. Beyond the fraud attempt, the salesman used high-pressure tactics, claiming "people are breathing down my neck for this" and repeatedly asking for a deposit before I had even seen final numbers. I would strongly advise anyone to avoid this dealership. If they are this comfortable proposing fraud in a written chat, I cannot imagine what other deceptive practices are happening behind the scenes.

Went for a recall service & tire patch. They said this would be included for free. However, they later texted to tell me it would actually cost me. They also give a wash with every service, my car was very dirty but they did not provide a wash.

The practices by the Service Department are a scam. On August 4th, I dropped-off my wife's 2022 Tucson Limited to replace failed fuel injectors (warranty repair) and perform the schedule 30K service inspection. The vehicle sat at the dealership for three days. The fuel injectors were replaced, but the 30K cost $1651.28 (w/ $100 coupon)! Do luxury brands charge that much for routine maintenance? Comparing the required maintenance tasks listed in the owners manual and the final bill, here is a final breakdown: 1) $454.96 tasks were not required according to the owners manual. 2) $320.92 tasks are performed at a later interval, at 48K mile ... Read More

Full review text opened.

Google - Aug 10, 2025

The practices by the Service Department are a scam. On August 4th, I dropped-off my wife's 2022 Tucson Limited to replace failed fuel injectors (warranty repair) and perform the schedule 30K service inspection. The vehicle sat at the dealership for three days. The fuel injectors were replaced, but the 30K cost $1651.28 (w/ $100 coupon)! Do luxury brands charge that much for routine maintenance? Comparing the required maintenance tasks listed in the owners manual and the final bill, here is a final breakdown: 1) $454.96 tasks were not required according to the owners manual. 2) $320.92 tasks are performed at a later interval, at 48K mile service interval, not at 30K Mile interval 3) $373.46 tasks are optional; not listed in owners manual 4) I can confirm with 100% confidence a $212.99 BGCOOL task wasn't accomplished. This involves running a cleaner through the coolant system, draining, and refilling the engine coolant. Before and after dropping the vehicle for service, the coolant level was well below the Minimum level. If the task was performed, the coolant would have been filled between the Min and Max level indicators. If this task wasn't performed, this brings into question the entire service inspection and whether it was performed properly. I went back to the dealership and a refund was issued for the $212.99 BGCOOL task.

The service department here is horrific. They should be embarrassed about the service they provide… Or rather the lack there of. I purchased my car at Murdock and thought I would do my first oil change there and show my loyalty to the dealership. I scheduled an appointment for 8 AM and the person checking me in told me it would take probably 90 minutes. I said that was fine and I was happy waiting. I checked in an hour and 15 minutes later and they hadn’t even started on my car. The comment was yeah we get lots of complaints about ... Read More

Full review text opened.

Google - Aug 1, 2025

The service department here is horrific. They should be embarrassed about the service they provide… Or rather the lack there of. I purchased my car at Murdock and thought I would do my first oil change there and show my loyalty to the dealership. I scheduled an appointment for 8 AM and the person checking me in told me it would take probably 90 minutes. I said that was fine and I was happy waiting. I checked in an hour and 15 minutes later and they hadn’t even started on my car. The comment was yeah we get lots of complaints about how long our service takes. I have now wasted almost 2 hours of my morning and still have to go to Jiffy Lube to get an oil change.